Accessing the Zoov mobile application is essential to use our service. Without your smartphone, you cannot unlock a bicycle. If your phone battery is discharged in the following cases:
- after making a booking : your booking will automatically expire after the allotted time but you will not be billed.
- during your trip: you will no longer benefit from GPS navigation but you can continue your journey to your destination. However, you will need to turn your phone back on and access the application to be able to complete your trip.
- at the end of your journey: if you cannot access the application to end your journey, please contact us as soon as possible by telephone (01 76 35 09 95) or by email at support@zoov.eu
Indeed, as long as you do not finish your trip, the bike remains connected to your account and you will be billed.
Also note that you can switch the application to energy saving mode by swiping up the navy blue insert at the bottom of your screen. You will no longer benefit from GPS navigation but you will keep your trip information as well as the battery level of the bicycle and the speed at which you are riding.