We use the services of Stripe Inc, a company specialized in securing online payments made by credit card. Payments are made via a secure and PCI-DSS certified payment interface.
When adding your credit card, we perform a payment simulation which can be visible as a temporary debit of 0 € or 1 € depending on the bank. This allows us to verify the authenticity of your bank card.
In order to guarantee payment for the service, we make a request for pre-authorization of payment at the start of each trip. This can be visible on your account, depending on your banking establishment.
When you finish your trip, we launch a payment request for your trip:
- if the final price is less than or equal to the pre-authorization, we take the amount due
- if the final price is higher, the pre-authorization is canceled and a new payment is created in order to charge the actual amount of your trip
If you notice an anomaly on your payment, please contact us via our Live Chat in the application or by email at firstname.lastname@example.org.