Have you arrived at your destination but are unable to end your trip in the application? We invite you to carry out the following operations depending on the encountered problem:
- The app displays a message telling you it can not connect by Bluetooth to the bike or loads indefinitely? Close the application, deactivate Bluetooth and mobile data and then reactivate it (you can also restart your phone). Then relaunch the application and try to connect again
- The app tells you that "restitution is impossible"? You are currently in a prohibited area, it is not allowed to end your trip there. Please follow the route displayed by the app to return to an authorized zone and drop off your bike.
- The app does not detect that your bike is parked at the station? Make sure that the bike is well hooked by its two magnets. Turn the handlebars about 30 ° to the right to facilitate the insertion of your Zoov, it should then emit a "beep" sound.
The app locates you in the wrong place on the map?
The app may locate you in a prohibited area / station area when you are not actually there, or it may locate you far from the station while you are nearby. It is possible that your geolocation is not correct.
We invite you to consult the dedicated article "Geolocation issues"
If the problem persists, do not hesitate to contact us via our Live Chat by clicking on the "❔" icon at the top of the application's home page or by joining our telephone support on +33 9 74 99 02 66.