After entering your destination address, the app shows you the bikes closest to your position: these can be in the public space, in a dedicated parking space, or in a physical station.
Unlock the bike 🔓:
➡️ Click on the SCANNER button: scan the QR code located on the handlebars of the bike or manually enter the QR code by clicking on "MANUAL"
➡️Once the code is entered, wait a few seconds for the app to connect to the bike. Once connected, the bike will beep and the app will display your ride route on the screen.
If you are in station: you must press the left brake to detach the bike and pull it towards you after scanning the QR code. The bikes are attached to each other via two magnets located on the right side of the bike QR code unreadable? You will again find the number of the bike on the fork of the bike or above the rear light.
If the bike you want to use is broken down, the application will suggest that you park it in the maintenance area and and you can then start a new ride request by scanning the QR code of the next bike.
Do you want to take a bike using your Navigo card? Do not hesitate to consult the dedicated article: Using my card to take a bike
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You have the possibility to reserve a bike. Select the bike and click on the "RESERVE" button. The reservation time varies depending on your position, after this time, the bike can be accessible again for other users.
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👥Note: unfortunately the app does not allow you to use several bikes with the same account for the moment: it is necessary to have two different accounts and therefore two phones to use two bikes.
If you any difficulties with the app, do not hesitate to contact us via our Live Chat in the application or by phone on +33 9 74 99 02 66. You can also send us an email at support@zoov.eu